If you are unfortunate enough to have a problem with a lock / part or service provided to you by Lock-M-Out Locksmiths, the following warranties and warranty claim processes will apply -
The following products and services have a (12) month warranty from the original invoice date. Only (1) Warranty period applies per paid product or service:
The following products and services have a (6) month warranty from the original invoice date. Only (1) Warranty period applies per paid product or service:
Australia’s best warranty, we are so confident with our quality that we back all Prowler Proof products with a (10) year replacement warranty. You will quite simply get a new door or window mesh if it shows defects in workmanship or materials on the frame or mesh of the product.
Accessory items such as locks, handles, lock cylinders, hinges and rollers are covered by a (12) month replacement warranty.
Prowler Proof Care Maintenance Guide (164 KB)
Prowler Proof Warranty (766 KB)
Prowler Proof Warranty Card (158 KB)
As your Prowler Proof product is intended for residential use, this warranty covers normal residential use only. Damage caused by the following events are therefore not covered:
Lock-M-Out Locksmiths warranties does not apply to:
Lock-M-Out Locksmiths provide (12) and (6) month warranty on their locks/parts or services. These warranties are in addition to other rights and remedies you may have under a law in relation to the goods to which the warranty relates. Our locks/parts or services come with warranty that cannot be excluded under the Australian consumer law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you need to make a warranty claim please email or call the contacts listed.
Phone: 0405 558 938
Online Claims for Prowler Proof need to be made via their Online Claim Form.
Lock-M-Out Locksmiths will then asses your claim and organise to repair or replace locks/products or services as soon as possible. Any repairs or replacement products not authorised by Lock-M-Out Locksmiths will not be covered under warranty.
Lock-M-Out Locksmiths must be given the first opportunity to rectify the warranty claim. If this is not the case all warranties on the locks/parts or services are null and void.
Locks, Lock Fitting and Security Screen Door and Window Mesh Safety Disclaimer:
Lock-M-Out Locksmiths install our locks, security screen doors and window meshes to industry standards. Security products supplied and installed by Lock-M-Out Locksmiths are a physical deterrent that provide fair and reasonable protection of your home or business. Lock-M-Out Locksmiths takes no responsibility, makes no guarantees and will not be held liable for any personal injury, property damage or economic loss however caused for any breach of security due to forced or attempted forced entry, malicious damage or other events outside of our control.
Free Measure and Quotes are available in the Newcastle, Lake Macquarie and Hunter Valley areas. Please let us know your Security Screen requirements and we will contact you to organise a Free Measure and Quote -